8 Methods to Troubleshoot HBO Max Not Working on PS4 or PS5

hbo max not working on ps4 or PS5

It’s a perfect Saturday evening, with rain pouring outside, and you are all set to watch your favorite movie on Max on PlayStation. All of a sudden, your HBO Max stops working and pops up with an error message saying, “Oops! Something Went Wrong” or “Try Again Later.” At first, you thought it could be because of the network issues, but still, HBO Max not working on PS4 or PS5. It will ruin the mood, right?

Many issues interrupt the streaming, causing your App to not work correctly on PS5. But there is nothing to worry about because we have a solution to every problem you face with HBO Max not working on PS5 or PS4. In this article, we will discuss what Max is, the root cause of the problem, and, obviously, the perfect solution to your problem. Let’s get started!

What is Max?

Max is a popular OTT streaming service owned by Warner Bros and provides users access to 10,000 hours of content, including the top trending movies, TV shows, and Max Originals like West World, The Flight Attendant, Dune, The Suicide Squad, and Peacemaker, etc. The subscribers to Max can watch the latest movies the same day they hit the theaters. 

According to the news, Max is all set to merge with Discovery+ in May 2023 with three subscription tiers. The new App will be called Max as Warner Bros decides to eliminate HBO from the name. 

Why is the HBO Max App Not Working on PS5 or PS4?

Though there could be multiple reasons behind HBO Max not working, here are a few common reasons that make the App unable to run on PS4:

  1. If you are streaming Max outside of the country where the App is not supported.
  2. It could happen due to minor glitches and bugs on your PlayStation 4.
  3. You don’t have the updated App and are still using the older version.
  4. If your PlayStation 4 is outdated, Max may not work correctly.
  5. The Max app is facing server downtime. 
  6. You are facing obstruction with the VPN
  7. If Your network is unstable, it may lead to HBO Go streaming issues PS4.
  8. The configuration settings of your PS4 or PS5 are not set up correctly.

Troubleshooting Methods to Fix HBO Max Not Working on PS4 or PS5 Issues

Now we have come to know about the possible reasons that might cause the HBO Max PS4 not working, including app compatibility problems, network issues, or technical issues with the PlayStation or the device. Numerous troubleshooting methods can be used to fix the errors with HBO Max like HBO Max can’t play title and HBO Max unable to load etc. Let’s go through all the troubleshooting methods in detail.

Method 1: Update the HBO Max App

In PlayStation 5, Apps are automatically updated. So, you might face this issue on the PS4 and need to update it manually there. Follow the steps mentioned below:

  1. Find the Max App on your PlayStation’s Home Screen.
  2. From the controller, press the options button. It will open the side menu.
  3. From the list, select Check for Updates.
  4. By pressing either the O or X button, proceed to the installation of the update that is available.
  5. If there is no update, the message will be displayed as “The installed application is the latest version.”

Method 2: Check for System Software Updates in PS5 or PS4

Updating the software on your PlayStation is a great way to troubleshoot HBO Max not working on PS5 or PS4. The following steps should be followed to do so:

  1. Go to the Home Menu of your PS5 or PS4, and click on Settings
  2. In settings, click System Software Update and Settings options.
  3. Have patience and follow the on-screen instructions.
  4. Now, your update will be installed in a short while.

Method 3: Reinstall the HBO Max App on your PlayStation

Reinstalling the HBO Max App might work as this method also helps resolve the HBO Max not working on Firestick issue sometimes. This process helps in removing corrupted files or data from your system. You can look into the following steps to continue:

  1. Find and choose the Max App on your PlayStation.
  2. On your controller, press the Options Button.
  3. From the Menu, select the Delete option & press the O or X button to uninstall the App.
  4. Now, go to the PlayStation Store and look for the Search Bar.
  5. You will see multiple results; you can select the Max App from there. 
  6. You can now Download or Purchase the App & install it on your system.

Method 4: Restart Your Playstation 

Restarting your PS4 & PS5 is the best option to fix the issue. The Cache files or data get also removed by restarting it, and then you can continue the App to stream your favorite movies. 

To restart your PS4, you can follow these steps:  

  1. On your PS4, click on the Home Menu
  2. Select the Power Button
  3. Using O or X Button, select the option to Restart the PS4

To restart your PS5, the following steps need to be followed:

  1. Press the PS Button to enter the Control Centre on your DualSense Controller
  2. Select the Option Button & go to the Power Section
  3. Using the O or X Button, select the Restart PS5 option

Method 5: Disable VPN Services

If you are using the App within the region of America, you can stream HBO Max without enabling the VPN to eliminate HBO Max not working on PS4 or PS5 issues. 

On the other hand, if you are streaming outside the American region, you must use a reliable VPN Service for a seamless streaming experience.

Method 6: Reset Your PS4 or PS5

Resetting your PS4 or PS5 will clear all the data and it might solve your problem. To reset your PlayStation, follow the below steps:

  1. First, you need to go to the home screen of your PlayStation.
  2. Click on Settings and then System.
  3. Go to the system settings and choose the reset options.
  4. You will find three options here i.e., Clear Learning Dictionary, Restore Default Settings, and Reset Your Console. 
  5. Choose Reset your console to reset your PS4 or PS5.

Method 7: Re-Login to the Max App

Sometimes re-logging can solve the problem of HBO Max on PS4 not working. To do this:

  1. Open the Max App on your PS5 or PS4.
  2. Select the Account Icon and click on Log Out.
  3. Close and re-open the app.
  4. Log in with your credentials again to watch the content successfully.

Method 8: Contact HBO Support

Though it might be a very rare case, if the above troubleshooting methods don’t work, you may need to contact Max Support for better assistance. You can get in touch with the support team in different ways, which include email support, phone support, or even live chat.

Your problem will definitely be solved with the clear instructions and troubleshooting techniques of the support team. 


By now, the Max would have started working on your device after following the basic troubleshooting methods to fix HBO Max not working on PS4 or PS5 like waiting for the server uptime of Max, checking your internet connectivity, making sure that the app is compatible with your device, ensuring the contenting availability, checking the subscription, and clearing the cache and cookies. Also, you must have gone through all the advanced resolving methods we have mentioned above. Now, you can enjoy your favorite shows and movies hassle-free. Happy Streaming!

Frequently Asked Questions (FAQs)

Why is your HBO Max stuck on the loading screen PS5?

Mostly the streaming problems in the Max arrive due to the unstable network, causing HBO Max PS5 not working. The best way to identify this problem is by checking if your screen is buffering, loading, or freezing. If such a problem occurs, you must try restarting the router/modem or getting closer to the Wi-Fi router for a better connection. 

Why is HBO Max not working on PS4?

There are many reasons that cause HBO Max on PS4 not working. Some of them are:

  • Use of older version
  • Glitches and bugs on your PS4 
  • End of subscription plan
  • Unstable network, etc.