How to Fix Netflix Not Working on Firestick Error (Fixes)

Netflix Not Working on Firestick

Imagine coming home from the office tired and angry. You plan to have a movie night today. But as soon as you settle down for a cozy night of binge-watching “Stranger Things,” you see that your Netflix is not cooperating with your Firestick. Strange, isn’t it? But worry not, because, in this quick guide, we’ve got the tips to solve the “Netflix Not Working on Firestick” issue without any problem. Whether it’s a network glitch or outdated software, we’ve resolved your streaming problem. Let’s dive into this step-by-step guide that will quickly return you to your favorite movies and shows.

Overview of Netflix

Among many online streaming platforms out there, Netflix is one the most prominent OTT streaming services that contains thousands of movies and shows in various genres. You can find multiple monthly subscription options to stream your favorite content on more than thousands of internet-connected devices. From Matilda to Despicable Me 2, it has access to many movies, web series, and TV shows including Netflix Originals like Stranger Things, Arcane, and Money Heist. 

Reasons For Netflix On Firestick Not Working

It is very frustrating to face Amazon Fire Stick Netflix issues, and the reasons for that are as follows:

  1. Due to a slow and laggy internet connection.
  2. When Fire TV Stick firmware has temporary bugs or glitches.
  3. The Netflix app stores some cached data or files.
  4. Netflix account is suspended, or there is some service outage currently.
  5. The Firestick is out of storage and is unable to stream.
  6. There is a resolution mismatch between the streaming stick and the Netflix app.

Troubleshoot Netflix Not Loading on Firestick Easily

Now that you know the reasons behind the Netflix not working on Fire TV error, let us guide you through the different methods by which you can resolve this Netflix issue in no time.

Fix 1. Ensure Having a Reliable Internet Connection

What is the most essential thing for streaming or watching online? An internet connection! Everybody knows the importance of having a good internet connection. If your network is lagging or slow, Netflix on Amazon Fire Stick might buffer or won’t play. You can check the internet speed from any web browser by simply searching for the Internet Speed Test. If the speed rate is slow, you can use the following methods to improve your internet connectivity:

  1. Reboot your router (don’t forget to unplug it from power).
  2. Use Ethernet and reconnect the Firestick to the WiFi.
  3. Change your WiFi frequency from 5 GHz to 2.4 GHz.
  4. Disconnect the internet from unused devices.
  5. Disable the VPN (if using any).

If there is no problem with the internet, scroll down and look for other procedures to resolve the issue.

Fix 2. Power Cycle Your Amazon Firestick

You can use this solution when facing the Netflix not Working Firestick issue. With this method, your Amazon Fire Stick will turn off and refresh all the services, and no data will be erased from your Fire TV Stick. To power cycle the Amazon Firestick:

  1. Turn your Firestick off by unplugging it from the TV.
  2. When the device is unplugged, you should wait nearly a minute until the power circulation is completed.
  3. When finished, plug the power cable into the Firestick.
  4. Turn on your Fire  TV Stick; now, you can watch any movie or TV show seamlessly.

This process helps eliminate temporary glitches and can resolve issues related to slow performance or connectivity problems.

Fix 3. Clear Cache and Cookies of Netflix on Firestick

If you are still wondering why is Netflix not working on my Firestick, let us tell you something. Netflix generates cache and cookies over time, which makes it slow and laggy. This is temporary data that contains cached images and thumbnails. It is generally helpful as it eliminates repeated downloads. But the only catch is that your apps either stop working or show some errors when the data becomes corrupted.

This data can be cleared on Firestick by the following steps:

  1. Go to the Firestick’s settings.
  2. Navigate to the “Applications” section.
  3. Select Manage Installed Applications and click on “Netflix.”
  4. Choose the option Clear the Cache and Data.

Netflix automatically clears cache and cookies when unused for over a month and when the device is out of storage. But, it would help if you did this timely to avoid Netflix-related issues like the Netflix app not working on LG TV.

Fix 4. Check Your Netflix Account Status (Subscription)

When the other apps except Netflix are working, there might be a problem with the account or server status. There can be two reasons behind Netflix not working on Fire TV.

  • Your Netflix subscription is over, or there is any suspension.
  • Netflix servers are facing downtime. 

The first thing you should do is to ensure the account status of Netflix. This is how you can do it:

  1. Ensure that your Firestick is connected to the internet.
  2. Open any web browser that you find reliable.
  3. Go to the official website of Netflix and sign in with your credentials.
  4. Check whether you can stream Netflix there.
  5. Now, go to the Profile icon and click on the Account option.
  6. From there, note your next billing cycle date.
Check If Netflix is Facing a Server Outage

If you are on your subscription period and are still facing Netflix not loading on Firestick issue, then you need to check the server status of Netflix. Netflix may be facing a server outage. You can check it with the official Netflix Twitter account or any tool that shows the Netflix server status. If the servers are down, Netflix wont work on Vizio Smart TV and other TVs as well. Well, you just need to wait patiently for them to get fixed, as Netflix doesn’t take much time to fix problems from their end. 

Fix 5. Try Uninstalling and Reinstalling the Netflix App

You can try uninstalling and reinstalling the Netflix Application to resolve Amazon Fire Stick Netflix issues. To uninstall the Netflix App on Fire TV Stick:

  1. Go to the settings from the Fire TV Stick home screen.
  2. Navigate to Application and then to Managed Installed Applications.
  3. Go down and select the Netflix app.
  4. Click on the Uninstall option and it will delete the Netflix App on Fire Stick.

Restart your TV and follow the steps below to install Netflix on Firestick again:

  1. After restarting, go to the Amazon Content Store.
  2. Search for Netflix and look for the download button.
  3. Click on it and it will download the latest version of the app.

Fix 6. Clear Your Firestick Storage

Yes! You read it right. You can resolve the Netflix not working on Firestick issue by deleting old data like unused apps from your Fire TV Stick. Due to the storage being full, apps start to lag, work slowly, and sometimes refuse to open. To free up the space on Firestick, you can simply follow the above methods to uninstall the unused apps one by one.

Fix 7. Change Firestick Resolution

Sometimes, the issue with the resolution can lead to Netflix not loading on Firestick issues. When you set the custom resolution on your Fire TV Stick, you might face errors related to various apps like Netflix, HBO, etc. The one and only solution for this problem is to set the Firestick resolution to Automatic. To do this:

  1. Just go to the settings of your FireTV Stick
  2. Navigate to Display & Audio.
  3. Go to Display and then Video Resolution. 
  4. Make sure to set the video resolution as Automatic.

After that, try playing different movies and shows to check whether it’s working.

Fix 8. Turn Off the Parental Control on Your Fire TV Stick

Your user access can be restricted when your Parental Controls are enabled. It will restrict you from watching content that is inappropriate for children.  In case you have accidentally enabled the parental controls, then it might be a reason for Amazon Fire Stick Netflix issues. 

In order to disable the parental controls on your Firestick, you need to: 

  1. Go to the Settings and then Preferences. 
  2. Click on Parental Controls. 
  3. Enter the PIN and it will change your Parental Controls. 

If by any chance you have forgotten the PIN, you don’t have any other option to fix it apart from Factory Resetting your Fire TV Stick.

Fix 9. Try Factory Resetting Your Firestick

If you have tried every possible thing mentioned above and still weren’t able to solve the issue, you need to try resetting the Firestick. 

With the help of this method, you can erase all the data from your FireTV stick, and will give you a smooth streaming experience. 


Troubleshooting Netflix not working on Firestick can be a bit tricky, but following the step-by-step guide mentioned above should help you resolve the most common problems. However, if you’ve exhausted all options and still facing problems, don’t hesitate to reach out to the official support teams. You can contact either Netflix or FireTV support for further assistance tailored to your situation. They will help you provide personalized solutions and get your streaming experience back on track.

Frequently Asked Questions (FAQs)

Why is Netflix not Working on My Firestick?

There is always a reason behind Netflix not working Firestick issues like poor network connectivity, outdated app versions, or there can be a problem with your Netflix account as well. You should try resolving it by checking the troubleshooting guide we have provided above.

Why is Netflix slow loading on Firestick?

Slow loading on Netflix on Firestick can happen due to poor internet connectivity, server outages, outdated app issues, and VPN issues, etc.

How to restart Netflix on Firestick?

If you want to restart Netflix on Fire TV stick. You need to go to the settings and then applications. After that, find the app you want to restart, click Force Stop to remove it from memory, and launch it again.

How to update Netflix on Firestick?

To update Netflix on Firestick, you need to go to the Amazon Content Store and search for the Netflix application. Lastly, if there is any update available, click on the Update button and the app will be updated soon.