Troubleshoot Netflix Not Working on Roku Error | Expert Tips

Netflix Not Working on Roku Tv

Ever had a day when you just needed to relax? You grab your Roku remote, eager to watch the latest Web Series on Netflix. But as soon as you click on play, Netflix refuses to cooperate on Roku. In this blog post, we are here to solve the error of “Netflix Not Working on Roku“. We have provided tips and tricks to remove the frustration and bring back the entertainment. Read the complete guide and say hello to smooth streaming in no time!

Common Problems With Netflix On Roku TV 

Different users might face different problems when facing Netflix on Roku not working issues. But, here we have listed some of the basic or common problems:

  1. Users can see frequent buffering in the app which causes interruptions in streaming.
  2. Nothing happens when the Netflix App icon is clicked.
  3. There can be occasional app crashes or freezing.
  4. Only a black screen is shown as soon as the user clicks on the icon.
  5. Sometimes Netflix displays error messages like “Unable to Play Title” or “The Netflix services have encountered an internal error.”
  6. Users might face problems with the audio and video not getting synced, which results in mismatched dialogues and visuals.
  7. Subtitles may not display correctly and can be out of sync with the video, making us unable to watch videos of different languages.

Possible Reasons for Netflix On Roku Not Working

There are many reasons for Netflix on Roku TV not working. As Roku is not connected with any kind of cable and works on internet connectivity, there can be a possibility of multiple failures as it is working on two different online servers. If by any chance your internet connection is weak or slow, Netflix may not respond properly on your Roku TV.

Also, there may be times when either Roku Smart TV or Netflix Might require an update. The apps and software become incompatible when they are not updated from time to time.

Moreover, when your Netflix account is not set up correctly on Roku TV, it may cause problems with the streaming.

Top Fixes for Netflix on Roku TV Not Working 

Now, that we know the possible problems and the root cause of Netflix not working on Roku TV. Let’s explore the top fixes for when Netflix isn’t cooperating on your Roku TV:

Method 1: Check Netflix Server Status Online

Sometimes, Netflix doesn’t load on Roku TV, it can be caused because of down Netflix servers. If that is the case, you must ensure that Netflix is working on other devices. Also, Netflix has an official page where you can check if the servers are down or not. 

In such situations, you should wait for the web servers to connect again. One of the best advice is to follow all of Netflix’s Official social media accounts, like Twitter, to know the current status. 

Method 2: Check your Internet Connectivity

Slow internet connectivity is a very common cause of Netflix problems on Roku that can impact the streaming of your favorite movies and shows. Standard Definition content streaming needs at least a download speed of 3 Mbps for stable streaming and High Definition content requires at least 9 Mbps of download speed to stream properly.

Make sure to check your internet speed online. For that, just type “Internet Speed Test” and click on any reliable website and check your speed. In case, the internet speed is not good, you can try the following:

  1. You should reboot your browser.
  2. Try disabling the VPN.
  3. Unpair or disconnect the devices that are not in use.

If the above methods don’t work, you can contact your Internet Service Provider to fix the issues.

Method 3: Unplug Your Roku TV

If you want your Netflix to work properly on Roku TV, you can try unplugging it once. After unplugging, you need to wait for at least a minute before you can plug it back in. Hold the power button for around 30 seconds while your Roku TV is unplugged. 

Hold the power button for 30 seconds while the TV is unplugged to soft reset. It will drain all the remaining power that it has. Now, you need to plug the TV again after a minute and it will start working as soon as you power it on. 

Method 4: Perform Reset on Roku TV

This could be one of the best methods to fix Netflix not working on Roku Smart TV. All the built-up cache which causes a lot of problems gets erased by this. 

Issues like screen freezing, app crashing, buffering, and unusual sound can be normally caused by the cache. You can clear the cache by resetting the Roku TV with the following methods:

  1. Click on the Home button on Roku TV’s remote and go to the main screen. 
  2. Then follow the sequence and press 5 times the Home Button, and click the Up Button 1 time. Just after that, click on the Rewind button 2 times and the Fast Forward button 2 times. 
  3. Like this, you need to reboot your Roku TV at least more than one time. 

As soon as your data is cleared, you can watch Netflix without any disruptions.

Method 5: Uninstall and Reinstall the Netflix App

If Roku won t connect to Netflix, you can try reinstalling the Netflix app by the following steps:

  1. Navigate to the Roku Home Screen and look for the Netflix App.
  2. Click the “*” button (asterisk) on your remote and it will open the Channel menu.
  3. A Remove Channel button will be seen. Click on OK to uninstall Netflix.
  4. After the process is done, restart your Roku Smart TV.
  5. Then, reinstall the Netflix Application from the apps section.

With the help of this method, you can resolve other errors that you are facing with the Netflix App like Netflix on Firestick not working.

Method 6: Update your Roku TV Software

An older version of Roku Os or Roku software that is not updated can affect the streaming of Netflix on Roku TV. To resolve this issue, you must check for the available updates for Roku OS in settings. To do this:

  1. Press the “Home” button and open the settings.
  2. Scroll to the bottom and find System.
  3. Click on System and then on System Update.

You must perform regular software updates to make sure that your Roku TV stays compatible with the Netflix App. 

Method 7: Make Sure to reset your Wi-Fi router

The Wi-Fi router not working properly could be another reason why Netflix not working on Roku TV. Check other smartphones or devices connected with the same Wi-Fi connection. If it’s not working, you need to unplug the router. Wait for at least 60 seconds and plug it back in. 

The router takes around 60 seconds or so to reset. As soon as the Wi-Fi router is back online, you can start streaming Netflix on Roku. Resetting the Wifi router can help you to resolve other Netflix-related problems like the Netflix app not working on Samsung TV.

If the method doesn’t work you can contact your Wifi service provider and they will fix the router-related issues in no time.


Troubleshooting the Netflix not working on Roku error is important for uninterrupted streaming enjoyment. By following the expert tips mentioned in the blog above, you can fix the issue easily. Whether it’s checking for software updates, ensuring a stable internet connection, or resetting the Roku OS, these steps are designed to address common problems. However, none of the above methods works, so don’t hesitate to seek further assistance. Reach out to the dedicated customer support teams of both Netflix and Roku. With their guidance, you can soon return to enjoying your favorite shows and movies. Happy streaming!

Frequently Asked Questions (FAQs)

How to fix Netflix on Roku TV?

To fix Netflix not working on Roku TV error, try checking the Netflix server status, restart your Roku device and Wi-Fi router, then uninstall and reinstall the Netflix app, etc. If problems persist, contact Netflix or Roku customer support for expert guidance.

How to log out of Netflix on Roku TV?

To log out of the Netflix app on your Roku TV, you should go to the Netflix app, select your profile icon, scroll down, and then choose “Sign Out”.