Netflix Not Working on Samsung Smart TV | Best Fixes Ever

Netflix Not Working on Samsung Smart TV

Imagine you are sitting on your couch for a cozy movie night with lights dimmed and your popcorn ready. But, as soon as you click on the Netflix app on your Samsung Smart TV, you see nothing but a black screen with no sound. The first thing that pops up in your mind is, “Oh God! What should I do now?”. Don’t worry. Just like all this time, we are always here for you. We understand how important movie nights are to you when your whole week has been hectic. In this blog, we’ll guide you through simple troubleshooting steps and easy solutions to solve Netflix not working on Samsung Smart TV. Now, let us join hands and solve the issues together. From reasons to troubleshooting tips, we have covered everything. 

Reasons For Netflix Not Working on My Samsung TV

Certainly! Here are some common reasons why is Netflix not working on my Samsung TV:

  1. Poor and unstable internet connection is the most common reason among them all.
  2. Either the Netflix app or the Samsung TV Software is outdated.
  3. Your Netflix account is inactive or the subscription period is over.
  4. There are caches or cookies stored over time in the Netflix App.
  5. Firewalls or Parental controls are blocking Netflix to work properly,
  6. Your TV Firmware is outdated and requires updating.
  7. Netflix is incompatible with your Samsung TV Model.

Effects of Netflix App Not Working on Samsung TV

There are the following problems that users might face when the Netflix App stops working on Samsung TV:

  1. The Netflix app is not visible on your Samsung TV.
  2. Netflix doesn’t load on your TV.
  3. Streaming slows down at uncertain times.
  4. Your Samsung TV freezes as soon as you open the App.
  5. Error UI-800-3 (DNS Error) or 11800 (Playback Error) is shown on Netflix.
  6. Nextflix repeatedly asks you to update the app and doesn’t open.

If you are also facing such problems, read on to know the best troubleshooting tips below.

Methods to Resolve “Netflix Not Working on Samsung TV” Error

There is always a solution to every problem whether it’s big or small. Just like that, we have many ways by which we can resolve Netflix on Samsung Smart TV not working. Here we have listed the best methods among all:

Method 1: Ensure Netflix App is Working Fine

There isn’t any possibility for a company like Netflix to suffer from Internet outages or database issues. But yes, there are times when Netflix servers face downtime. The first and foremost thing you should do is to check if Netflix is working for others. You can check this from the Twitter account of Netflix. Apart from this, there is an official page of Netflix that tells the streaming server’s status. So, as soon as your Netflix stops working, just check if it is working or not.

Method 2: Reboot/Restart Your Samsung Smart TV

There are a lot of bugs or glitches that cause Netflix on Samsung Smart TV not working. The best way to solve this is to reboot your Samsung Smart TV for better performance. 

Before trying any other solutions, you need to restart your TV at least once in order to keep it working properly. Restarting or rebooting your TV might also help in solving the issues like Netflix not working on Firestick, and login issues.

Method 3: Make sure to Have A Smooth Internet Connection

There is no way that Netflix will work properly with an unstable internet connection. If you are trying to watch Netflix and you face Netflix not loading on Samsung Smart TV, you should ensure that you have a perfect internet connection. 

Just check your internet connection on any other device like smartphones and tablets. In case you don’t find any other device nearby, you can easily test the internet connection on your Samsung TV. To do this:

  1. Press the Home Button on the remote of your Samsung Smart TV.
  2. Go to settings and then to Support.
  3. In Support, navigate to Device Care and then Self Diagnosis.
  4. Click on and Run the Smart Hub Connection Test.

As soon as the test is completed, you will be shown a list of problems that have occurred related to your internet connection, so you can fix them.

Method 4: Keep Your Netflix and Samsung Smart TV Updated

It becomes very crucial to have the Netflix app and Samsung TV software updated to get rid of the glitches and problems that can be present in the current version. It is a very simple process to update the software on your Samsung Smart TV by going to the settings and navigating to the update section. Updating your Smart TV may help you eliminate many other Netflix-related problems like Netflix not working on LG TV. 

Moreover, to update the Netflix app, just open the Play Store on your TV and make sure if there is any update available on the app. If any, you can easily update it by clicking the Update button.

Method 5: Clear Cookies and Cache of Netflix

When you use an application over time, an amount of temporary cache or cookie data is stored on its device’s storage. However, when this data or the temporary cache files causes Netflix not working on Samsung TV issue.

It always becomes necessary to wipe out the cache or cookies from time to time in order to eliminate those issues. This is how to do it:

  1. Press the Home Button on your TV remote & navigate to Settings.
  2. Click on Apps and select System Apps.
  3. Choose Netflix and select the Clear Cache option.
  4. Restart Netflix again, as soon as the cache is cleared. 

Method 6: Uninstall and Reinstall Netflix 

To delete and reinstalling the Netflix app is again one of the best ever methods to resolve the Netflix app not working on Samsung TV. It is very easy to delete or uninstall the Netflix app. You can do that by going to the app settings and choosing the uninstall option.

Moreover, you can again install the app from the App Store. You just need to go to the App Store and search for Netflix in the Search Menu. Click on install and Netflix will be installed on your device soon.

Method 7: Log Out from Your Netflix Account

This is also a reliable method to resolve Netflix not working on Samsung Smart TV. To do this, you need to log out your credentials from your Netflix and again log in to access it. Though, many people ignore it as they think this method won’t work it is a very easy solution that hardly takes a minute. Try not to avoid this mistake, it will definitely work out.

Method 8: Disable the Instant Feature on Your Samsung TV

If you are still wondering why is Netflix not working on my Samsung TV, try disabling the instant feature and make sure that your TV starts again within a few seconds after plugging in. In most situations, it does not affect any app like HBO Max or Netflix. But in few of cases, the Netflix app might not load properly on Samsung Smart TV. Therefore, before accessing Netflix, the instant feature should be disabled from the General Settings.

Method 9: Reset Smart Hub on Your TV

Don’t get disappointed, if you have tried all the above methods and still cannot do anything. We still have this option left for resolving the issue of Netflix not loading on Samsung Smart TV. You can do this by following these steps:

  1. Go to your Samsung Smart TV menu and access the settings.
  2. Look for the Support Option and scroll down.
  3. Choose Device Care and then click on Self Diagnosis.
  4. Tap Reset Smart Hub and enter the default pin (0000).

Now, all the apps and their login details will be removed. You need to re-download the app and log in again to start watching Netflix again seamlessly.

Read More: Troubleshoot HBO Max Not Working | 10 Quick Fixes by Experts


After exploring almost all the fixes for Netflix not working on Samsung Smart TV, it’s important to remember that if these methods don’t resolve your issues, you can always seek assistance from Netflix or Samsung support. Both companies have dedicated customer support channels that are ready to help you overcome any persistent problems and ensure a seamless streaming experience. So, whether you’re dealing with loading errors, freezing, or login issues, don’t hesitate to reach out for professional help to get back to enjoying your favorite shows and movies effortlessly.

Frequently Asked Questions (FAQs)

How to log out of Netflix on Samsung TV?

To log out of Netflix on a Samsung TV, open the Netflix app, go to the main menu, scroll down to “Settings,” select “Log Out,” and confirm your choice.

Why is Netflix suddenly not working on my smart TV?

Netflix App not working on Samsung TV can be caused due to various reasons, such as a poor internet connection, outdated app version, or temporary server issues, etc. Check the above troubleshooting methods to resolve the issue and restore your streaming service.

Is there a problem with Netflix on TV?

No! There isn’t any problem with the Netflix app on TV. Some glitches and server-related issues are common with every OTT platform. Netflix is always an amazing app and the best platform to watch your favorite movies and TV shows.